SHC will continue to thrive, grow and succeed, as we focus on achieving four Key Results. We strive to:
- Deliver a “Wow” experience to customers and members
- Build a team of engaged associates who embrace change & technology
- Achieve operational excellence to drive profitable sales
- Become the world’s greatest retailer
As a roadmap to achieving personal and shared goals, we ask each of our associates to understand and embrace the following pillars of success. These behaviors guide our every action and interaction with customers, each other and the community.
Think: “Members First”
I deliver a “wow” experience to each member by understanding their specific needs and offering them the right products and services.
I take accountability to close the gaps as I See It, Own It, Solve It and Do It.
I am open, honest, and respectful in my communications, and constantly seek, accept and offer feedback.
I am an engaged member. I demonstrate passion and pride by leading by example.
Learn and Innovate
I learn new ways to serve members and do my job better by embracing innovation and technology.
I work hard to earn the trust of every member I serve and every co-worker I interact with.
I am genuine in all my interactions, ask questions to understand and align my words and action to achieve the key results.