February 26, 2015
To our Shareholders, Associates and Members,
The year 2014 was one of massive transformation. One after another, major American institutions sought to fundamentally change the way they interact with their customers, in most cases trying to catch up to new ways that people choose to access products and services. In most instances, these changes were puzzling to people who don't spend a lot of time focusing on what change looks like up close.
For Sears and Kmart, after years of work at becoming a fully integrated retailer that meets the needs of our members wherever, whenever and however they... Continue Reading »